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Job Description:

The Enterprise Account Manager is responsible for generating new business by managing business relationships between UPS and designated Enterprise Accounts.

He/She executes business plans through meeting and exceeding sales and revenue goals.

This position leads service and sales activity across UPS's portfolio of products and services, including Freight, Package, Forwarding, and Distribution.

The Enterprise Account Manager drives global business growth through solution development, customer-facing communications, contract development, value creation, and negotiation.

Yourresponsibilities:

·Builds roadmaps that support sales execution (e.g., product mix, etc.) across UPS business units to develop timetables for delivery and achieve the business plan.

·Maintains contract compliance to ensure elements of contracts are being followed by both UPS and the customer.

·Maintains and monitors customer information and account performance data for Freight, Package, and Forwarding and Distribution to track sales performance against sales objectives.

·Monitors and tracks competitors to gain competitive intelligence (e.g., business models and strategies, etc.) to be used in engaging prospects and customers (e.g., service and product comparisons, creating customer solutions, etc).

·Serves as point of contact between customers and Sales management teams to deliver programs and leverage UPS’s products and services.

·Addresses customers' concerns by partnering with cross-functional groups within UPS (e.g., Marketing, Operations, Region and District managers, etc.) to quickly resolve issues.

·Communicates customers' needs to internal stakeholders and local region/district operations during the solution build-out phase to hold internal partners accountable for implementing and maintaining solutions as designed.

·Works with internal stakeholders (e.g., Marketing, Operations, senior management, etc.) to develop comprehensive account strategies for retention, penetration, and acquisition of accounts

·Applies a strong understanding of customers' business models and structure to outline appropriate sales processes for developing comprehensive pricing strategies and proposals.

·Coordinates project schedules with deadlines to deliver successful implementations.

·Collects information regarding customers' key performance indices to build strategies that match UPS capabilities to customer needs and tie back to the customers' performance criteria.

·Forecasts and plans for customers' long-term business models to position product and service solutions that will meet their future business needs.

It is desirable that candidates will have :

•Bachelor’s or Master’s Degree

Employee Type:

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.