Main Duties and Responsibilities:

• Responsible for successfully support of daily project operations as it relates to cell and gene shipments, liaising with the Control Tower and Logistics Coordinators as needed. 

• Support the Project Manager with set up activities

• Complete initial lane mapping support the Project Manager

• Arrange shipments with local offices and agents

• Book shipments in the Marken Maestro system

• Review lane mapping files with operations teams on a frequent basis

• Upload Maestro templates and keep these maintained if required

• Provide daily tracking reports to clients

• Report and escalate any issues to the Project Manager

• Assist the Project Manager with billing and logistics enquiries.

• Attend internal and client facing calls/meetings, providing support with meeting minutes

• Act as point of contact to the client logistics team, responding to day to day queries.

• Assist in updating activities and milestones in project plans

• Daily tracking and compliance of client specific paperwork.  

• Document compliance and make visible to the client 

• Work with the regulatory team to ensure trade compliance

Qualifications:

• Associate degree, 4 year degree or relevant work experience as a substitute for education

• 5 years working in the Pharma, Medicine, or Logistics industries required

• Experience in the courier and/or air freight industry desired

• Strong knowledge of PC and Microsoft Office Programs required

• Demonstrated ability to adapt and deal with enquiries & day to day issues

• Excellent communications skills required, with experience dealing with people and speaking to clients 

• Must have an eye for detail and the ability to think on their feet

• Organized and skilled in tracking with the ability to multi-task and problem solve

• Flexibility in working hours