Skip to main content

This site functions best with JavaScript. Please enable JavaScript in your browser to experience all that this site has to offer.

the freedom to
make a difference.

Customer Service Clerk

  • Part-Time, Full-Time (depending on centre)
  • Location: Swansea, United Kingdom
  • Level: Entry
  • Job ID: R24007906
  • Postal Code: SA10 6RA
Apply Explore Safety

Customer Service Clerk

  • Part-Time, Full-Time (depending on centre)
  • Location: Swansea, United Kingdom
  • Level: Entry
  • Job ID: R24007906
  • Postal Code: SA10 6RA

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

FUTURE YOU makes a lasting impact.

Customer Service Clerk

We are UPS, the world's largest package delivery company. We are looking for a full time Customer Service Clerk to join our team based in Swansea - SA10 6RY.

Your role is being a genuine all-rounder. Providing a warm welcome on reception, dispatching packages, or looking after the banking – nothing will faze you. If it’s variety you’re after, you’ll love being our Customer Service Clerk in Swansea - SA10 6RY and helping everything here run efficiently. You’ll work a 30 hour-week, Monday to Friday, but the Centre is open 24/7 so we’d ask you to be flexible about overtime and Saturday working.

What you’ll get:

  • A competitive salary
  • Company pension scheme, discounts at major retailers (like Apple), cinemas and attractions (such as Alton Towers and The London Eye), plus many more benefits.
  • Opportunities to progress – thanks to our ‘promotion from within policy’

What you’ll do:

  • Field customer concerns and queries
  • Liaise with customers, drivers and internal departments to resolve any issues
  • Take phone calls and provide a friendly welcome to customers on reception
  • Take on a range of general admin duties using various UPS systems

What you’ll need:

  • Excellent customer service and problem-solving skills
  • Basic knowledge of Windows applications
  • An excellent telephone manner
  • The ability to work well under pressure, often to strict deadlines
  • The flexibility to cope with changing duties and priorities – often at short notice

How we recruit:

UPS is committed to a policy of treating individuals fairly and recruiting, selecting, training, promoting, and compensating based on merit, experience, and other work-related criteria. We do not discriminate against any applicant based on age, race, religion, sex, disability, sexual orientation, or gender identity.

A bit about a big business

Founded in 1907 as a messenger company in the United States, UPS has grown into a multi-billion-dollar corporation by clearly focusing on the goal of enabling commerce around the globe. Today, UPS is a global company with one of the most recognised and admired brands in the world. We have become the world's largest package delivery company and a leading global provider of specialised transportation and logistics services. Every day, we manage the flow of goods, funds, and information in more than 200 countries and territories worldwide. 

Employee Type:


UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.


Back to Job Navigation (Job Details)

with UPS

  • Safety, at work and on the road, is your number one priority.
  • You help deliver packages fast and safely.
  • You’re the friendly and professional face of UPS to our customers.
  • You roll up your sleeves and you’re flexible, even when things get busy.
  • Your customers’ happiness is your happiness.

Back to Job Navigation (Snapshot)

Get Better Rewards

  • Competitive pay and paid overtime opportunities

  • Company pension scheme

  • Discounts on major retailers

  • Comprehensive training

  • Career Growth & Mobility

  • Paid holidays

  • 39 Weeks paid maternity leave

Benefits disclaimer

Benefits Disclaimer

The benefits and compensation information provided on this website are for informational purposes only. Not every product or service is available or applicable to every employee and the availability of a product or service is subject to change. UPS reserves the right to alter or delete the information provided as required by UPS’ business needs.

Back to Job Navigation (Benefits)

You have not viewed any jobs yet.

Related Jobs

View All of Our Available Opportunities

Get Job Alerts

Step towards work that matters.

Please enable JavaScript in your browser to sign up for Email Alerts with UPS.

You Belong at UPS.

We are better together. We are stronger united. We are UPS

Learn More

Religious Accommodation Questions

If you still have questions after reviewing the FAQ’s, please contact us at